Mobirise Free Site Creator v5.0.2

Get to know me

Content strategy
Technical writing
Information architecture
UX / UI copy writing
Policy writing

Hello! Here are a few things of interest about me.

Where it all began

Growing up in the heart of California's San Joaquin Valley, I've had the privilege of exploring both northern and southern California. My professional journey began in the semiconductor industry in San Jose, California—Silicon Valley itself. My career kicked off with a fascinating role working on photolithography equipment at Ultratech Stepper. I still vividly recall my first day in the clean room as a fresh graduate, captivated by the automated machinery performing remarkable tasks.

From that moment, I discovered my passion for technical writing. The thrill of breaking down complex concepts and ensuring others grasped them felt incredibly fulfilling. There’s something rewarding about witnessing that “aha” moment in those I’m explaining things to, and perhaps that’s what inevitably led me to become a full-time technical writer.

Over my 20+ years in the industry, I've recognized a persistent challenge: many organizations still struggle with the technical documentation puzzle. Surprisingly, many don't know what to write, how to write it, or even who their audience is. Additionally, they often face difficulties in selecting the right tools and establishing efficient workflows.

In recent years, I have dedicated my efforts to guiding teams through these challenges. By employing practical methodologies and innovative solutions, I help eliminate common bottlenecks. I thrive on stepping in during the early stages of an organization, when everyone is juggling multiple roles, to provide clarity, structure, and organization to product documentation and related processes. I’ve worn many hats in my career—technical writer, content strategist, team lead, manager, Scrum Master, and Agile coach. Notably, during my time in Europe, I was offered a director-level position to head a content department for a promising software company in Berlin.

I believe that focusing on product documentation early on is crucial for successful product adoption and market launch. A solid content strategy and well-crafted product documentation can significantly impact your product's success. Don't wait to make documentation a cornerstone of your value proposition. Let’s connect! If you’re at a stage where effective product documentation is vital to your success, I’m here to help you navigate that journey.



A few fun facts

As a proud US Air Force veteran who served during Desert Storm, I carry the values of discipline and dedication into every aspect of my life. In my spare time, I'm passionately pursuing my love for music, aiming to create orchestral and cinematic tracks, alongside the occasional song. Music has always been a lifelong passion, and I'm excited to finally devote the time needed to turn my dreams into reality. It's never too late to follow your aspirations, and I believe that every note I create brings me closer to my goals.

CONTENT EXPERTISE YOU NEED

What I do

Content strategy

Content audits

Gap analysis

Journey analysis

User personas

Technical writing

End user product documentation

UX / UI copy writing

API, SDK, & dev docs

Policy and work instructions

Information architecture

User research & analysis

Navigation & hierarchy creation

Taxonomies & metadata

Data modeling

Team, tools, & work flow

CMS & tools implementation

Version control systems

Agile work flows & methodologies

Workflow & tool automation

...and more

If you have a challenging technical writing project that may not be covered on my website, please feel free to contact me. I'm happy to discuss and up for any writing challenge!

Let's work together.

Tell me more about your project needs

Available for projects

bilhar@3abtechservices.com.au
+61468406804